Privacy Policy

Last Updated: January 2026

Introduction

GoSeva - Adopt a Cow ("we," "our," or "us"), operated by OM EXPRESS PAYMENT SERVICES P LTD, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.gosevaadoptacow.com), use our mobile application, or engage with our services.

By using our platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account on our website or mobile application
Adopt a cow through our platform
Make a donation or payment
Contact us for support or inquiries
Subscribe to our newsletter or promotional communications
Participate in surveys, contests, or promotions
Submit reviews, testimonials, or feedback

This information may include:

Name and contact information (email address, phone number, mailing address)
Payment information (credit/debit card details, UPI ID, bank account information)
Account credentials (username, password)
Profile information (profile picture, preferences)
Communication preferences
Any other information you choose to provide

1.2 Automatically Collected Information

When you access our services, we may automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Usage data (pages visited, time spent, features used, click patterns)
IP address and approximate geographic location
Browser type and version
Referring/exit pages and URLs
Date and time stamps of activities

1.3 Location Data

With your permission, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may provide information on nearby devices, Wi-Fi access points, and cell towers.

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Processing and fulfilling your cow adoption requests and donations
Managing your account and providing customer support
Sending you updates, photos, and information about your adopted cow
Processing payments and preventing fraudulent transactions
Communicating with you about our services, promotions, and updates
Personalizing your experience and delivering relevant content
Improving our website, mobile application, and services
Analyzing usage patterns and trends
Conducting research and development
Complying with legal obligations and enforcing our terms
Protecting against security threats and fraudulent activity
Responding to law enforcement requests and legal proceedings

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing and financial transactions
Hosting and maintaining our website and mobile application
Email delivery and communication services
Analytics and data analysis
Customer support services
Marketing and advertising services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 GoShalas and Partner Organizations

We may share relevant information with GoShalas, Trusts, and partner organizations where your adopted cow resides to facilitate care updates and communication.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

Legal processes, court orders, or government requests
Enforcement of our terms and conditions
Protection of our rights, property, or safety
Protection of the rights, property, or safety of our users or the public
Investigation of fraud, security, or technical issues

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure socket layer (SSL) technology for payment transactions
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection practices
Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Portability

You have the right to access and obtain a copy of your personal information that we hold.

5.2 Correction

You have the right to request correction of inaccurate or incomplete personal information.

5.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

5.4 Opt-Out of Marketing

You can opt-out of receiving promotional communications by:

Clicking the "unsubscribe" link in our emails
Adjusting your notification preferences in your account settings
Contacting us directly at help@gosevaadoptacow.com

Please note that even if you opt-out of marketing communications, we may still send you transactional or service-related messages.

5.5 Cookie Management

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

5.6 Do Not Track

Some browsers include a "Do Not Track" feature. Currently, our systems do not recognize or respond to Do Not Track signals.

6. Third-Party Services and Links

Our platform may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

We may use third-party services such as:

Payment gateways (for processing transactions)
Analytics services (Google Analytics, etc.)
Social media platforms (for sharing and integration)
Cloud storage providers

7. Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to India and other countries where we operate.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary based on:

The nature of the information
Legal and regulatory requirements
Our legitimate business interests
Dispute resolution and enforcement of agreements

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website and mobile application
Updating the "Last Updated" date at the top of this policy
Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Legal Compliance

We comply with applicable data protection laws and regulations, including but not limited to:

Information Technology Act, 2000 (India)
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Other applicable Indian and international privacy laws

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

OM EXPRESS PAYMENT SERVICES P LTD
Email: help@gosevaadoptacow.com
Phone: +91-9820012136
Website: www.gosevaadoptacow.com

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, and rules made thereunder, if you have any grievances regarding the processing of your personal information, you may contact our Grievance Officer at:

Email: help@gosevaadoptacow.com
Phone: +91-9820012136